Welcome to ShipOffer.Com, your global shipping network.
Privacy Policy
ShipOffer Pte Ltd (“ShipOffer”, “we”, or “us”) provides a service which, amongst other things, allows you as a user (a “user” or “you”) to process and manage shipments using third-party shipping services (each a “Shipping Provider”). For greater certainty, (“Services”) shall include any service or product we make available to or perform for you through the ShipOffer application. The web page at shipoffer.com, shipoffer app, all linked pages and/or extensions under such domain, and any mobile applications or desktop applications made available to you by us, together form the application (“Site”).
This document sets forth the terms and conditions that apply to your use of the Site. By using or accessing the Site and/or the Services, whether manually or by automated means, you agree to these terms.
Relationship with ShipOffer
You acknowledge and agree that ShipOffer enables you to receive Services from authorized third-party providers. You acknowledge that your ability to receive Services from a Shipping Provider does not establish ShipOffer as the provider of such Services.
Terms of Use and Agreement
Please read the following terms of use (“Terms”) carefully before using the Site. By accessing the Site or by using any of the Services or by using any Site applications (including mobile and desktop applications), you agree to be bound by these Terms, which, together with our Privacy Policy, govern the relationship between you and ShipOffer in relation to the Site and/or the Services. These Terms affect your legal rights and obligations. If you do not agree to the Terms, please do not use the Site or the Services.
Changes to this Agreement
We may revise these Terms from time to time and the most current version will always be posted to our website. If a revision is, in our sole discretion, material we will notify you at the primary email address on your account. By continuing to access or use the Site and Services, you agree to be bound by the revised Terms. If you do not agree to the revised Terms, please do not use the Site and/or Services.
General Use and Site License
The Site and Services are intended for use only by those individuals who are of the age of majority in their jurisdiction. If you are not of the age of majority in your jurisdiction, you are not authorized to use the Site or Services without the permission and supervision of your parent, legal guardian or employer. If you are under the age of majority, you warrant that you have the express permission of your parent or legal guardian to use the Site and the Services. If you are a parent, legal guardian or employer and have authorized a minor to use the Site and Services, you agree that you are responsible for the online conduct of the minor, and for the consequences of any misuse of the Site and/or Services by the minor.
You are solely responsible for your interactions with other users of the Site and Services (including Shipping Provider). We reserve the right, but are under no obligation, to monitor disputes between you and other users, including between you and a Shipping Provider.
You agree that you are responsible for obtaining and maintaining all computer software, computer hardware, and other equipment needed for access to and use of this Site and/or Services and all charges related thereto. We shall not be liable for any damages to your or any user’s equipment, or for any data charges resulting from the use of the Site or Services.
What kind of membership in our site?
We offer a single type of membership: free membership.
As a free member, you can:
- Access information on our website and find suitable offers to connect with other partners on our platform.
- View all details related to tonnage offers, cargo offers, news, port information, vessel details, blacklists, and downloadable content provided by our platform.
- Get complete details about vessels and ports listed on our platform.
Additionally, ShipOffer.com provides information on ships for sale, purchase, charters, and shipbuilding opportunities for shipbrokers, ship owners, shipbuilders, and related professionals around the world.
We are always happy to answer any questions you may have about our services or to hear your feedback.
Services Terms
General Services Rules
The offers that is provided when you are preparing to post on our Site, including the name of cargo, quantity, weight, port of loading, port of discharging, laycan, price you wish to ship. The offers that you want to send us also included the details of the ship/vessel. ShipOffer or its customers will provide the appropriate quote for the offer.
Bring Your Own Rates (BYOR)
ShipOffer can facilitate the use of your own Shipping Provider account through the ShipOffer platform. Shipments processed via the ShipOffer platform using your own account will be billed as per your terms and conditions with the Shipping Provider of choice.
Modification and Termination
ShipOffer reserves the right to modify, suspend, or terminate the user at any time without prior notice. Changes will be communicated appropriately.
Adjustments
Additional adjustments/accessorial fees may be imposed by the Shipping Provider for any errors or omissions in the shipment details or for additional services required to complete the delivery service. Shipping Providers are not required to advise ShipOffer of these charges prior to their assessment. These adjustments include, but are not limited to, offers that are weighed or measured in transit to be larger than indicated, special handling, address corrections, residential surcharges, returns, incorrect details and waiting time. ShipOffer provides a guide during the quoting process as a reference to avoid Service Provider adjustments.
Dangerous and Hazardous Materials
It is not permitted to ship any items considered to be dangerous or hazardous through ShipOffer. You agree by using the ShipOffer service that you will not ship items considered to be dangerous or hazardous in any quantity.
Claims
In the event of a missing or damaged shipment, please process your insurance claim directly to the supplier. Please refer to the Shipsurance terms and conditions for claim requirements. Documents must be submitted to ShipOffer within 60 days of the claim filing date to proceed with a claim case.
Accurate Information; Registration and Passwords; URLs
In consideration of your use of the Site and Services, you agree to: (a) provide accurate information as prompted on the Site or through the Services; and (b) maintain and update such information to keep it accurate. If you provide any information that is inaccurate, or ShipOffer has reasonable grounds to suspect that such information is inaccurate, ShipOffer may suspend or terminate your use of the Services and/or the Site and/or decline to permit your continued use of the Site and/or the Services and future access to the Site and/or the Services.
To access certain parts of the Site or Services, you may be required to open an account with ShipOffer, in which case you will have to provide registration information, which may include, but not be limited to, a name, email address, address, phone number, password, and business name (if applicable).
You are responsible for maintaining the confidentiality of your credentials and are solely responsible for all activities (whether by you or by others) that occur under your Site and/or Services credentials. You must notify ShipOffer immediately of any unauthorized use of your password or account or any other breach of security. ShipOffer assumes no liability for any loss or damage arising from any unauthorized use of your credentials by a third party. ShipOffer may require that you change your password prior to accessing the Site and/or Services at any time.
If you are a business, government, or non-profit entity, the person whose email address is associated with the account at the time of registration must have the authority to bind you to this Agreement.
If you are under the age of majority in your jurisdiction then you must obtain the permission of your parent, legal guardian or employer prior to registering an account. Your parent, legal guardian or employer will then be responsible for your online conduct, and the consequences of any misuse of the Site and/or Services.
Changes to Policy; Services.
ShipOffer reserves the right to change its policy and structures at any time and from time to time; such changes are effective when ShipOffer posts the same to the Site and/or the Services or otherwise communicates the same to you. ShipOffer may, in its sole discretion, change some or all of Services at any time. In the event ShipOffer introduces a new product or service, the pricing for that product or service is effective at the launch of the product or service. Unless otherwise stated, all fees are quoted in the currency specified in connection with such quote and do not include applicable taxes.
Prohibited Uses
As a condition to using the Site and/or Services, you agree not to use the Site and/or Services for any purpose that is unlawful or prohibited by these Terms, or any other purpose not reasonably foreseen to have been intended by ShipOffer. By way of example, and not as a limitation, you agree not to use the Site and/or Services:
ShipOffer shall have the right, but no obligation, to monitor the content and your activities on the Site and/or Services to determine compliance with these Terms and any other operating rules we establish.
We reserve the right at all times to disclose any information we believe necessary to satisfy any law, regulation or governmental request, or to refuse to post or to remove any information or materials, in whole or in part, or to refuse any purchase orders that in ShipOffer’s sole discretion is inappropriate, objectionable or in violation of these Terms.
ShipOffer neither endorses nor is responsible for the accuracy or reliability of any opinion, advice or statement on the Site and/or Services, whether it is provided by ShipOffer, our employees, or a third party. Under no circumstances will ShipOffer be liable for any loss or damage of any kind caused by reliance on information obtained through the Site, Support and/or Services. Neither ShipOffer nor any third-party content provider shall assume or have any liability for any action or inaction by ShipOffer or any third-party content provider with respect to any conduct, communication or posting on the Site and/or the Services.
Termination
ShipOffer may terminate or suspend any and all Services and/or your user account immediately, without prior notice or liability, including without limitation if you breach the Terms, provided, however, that if any fees are payable by you to ShipOffer at the time of such termination, such fees shall remain due and will be collected at the time of termination. Any fees which you have paid in advance which have not been applied towards the provision of Services by ShipOffer at the time of termination will be refunded to you through the same payment method you used to make payment of such fees.
Upon termination of your account, your license to use the Site and Services will be revoked and your right to use the Site and/or Services will immediately cease. If you wish to terminate your ShipOffer account, you may simply discontinue using the Site and/or Services. All provisions of these Terms which by their nature shall survive termination, including, without limitation, intellectual property ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Links
The Site and/or Services may provide, or third parties may provide, links to other websites or resources. Because ShipOffer has no control over such sites and resources, you acknowledge and agree that ShipOffer is not responsible for the availability of such external sites or resources and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that ShipOffer shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content or goods or services available on or through any such site or resource.
Privacy Policy
Registration data and other information we collect from you are subject to our Privacy Policy. You understand that through your use of the Site and/or Services you consent to the collection, use and disclosure of this information, only as permitted by the Privacy Policy and in order to provide the Site and Services to you.
The following privacy policy discloses ShipOffer Pte Ltd’s practices and policies regarding the gathering and dissemination of personal information at shipoffer.com and through its online shipping application.
Personal Information We Collect
When you set up an account with us, or when you process shipments through our website, we collect certain personal information. That information includes:
This information is collected and used for a number of purposes:
Processing a Shipment
Certain information is required for both a ship-from and ship-to location in order to prepare shipping documents. Information collected includes but is not limited to:
This information will be transferred to the appropriate Shipping Providers and Insurance Provider such that the requested services can be fulfilled. The information will also be used to provide support on the services in the event of an issue. Shipping documents cannot be prepared without all the required information. By processing a shipment, you are confirming that you have permission from all parties to disclose the information required to complete the transaction.
Cookies
Users also should be aware that non-personal information and data may be automatically collected through the standard operation of our internet servers or through the use of “cookies”. Cookies are small text files containing a unique identification number that identifies your browser – but not you – to our servers each time you visit our website. Cookies are not pervasive or invasive programs that enter a user’s system and damage files. They simply tell us which pages of our website are visited and by how many visitors. Cookies cannot, by themselves, disclose the individual identity of any site user, and we never combine information gathered by a cookie with personally identifiable information like your name, telephone number or email address, without your consent.
If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the user to deny or accept the cookie feature; however, you should note that you must have cookies enabled in your browser if you wish to make a purchase on our website, log into your account or download files.
Third Parties’ Access to Information
ShipOffer is not in the business of selling customer information to others. Our customer information is not available for sale to any outside entity. We contract with third parties to fulfil certain functions on our behalf, such as providing marketing assistance, analyzing data, preparing and maintaining site content, processing credit card payments, and providing customer service. These agents have access to customer information only as required in order to help them perform their functions on our behalf, but they are not allowed to use that information for any other purpose and must keep such information confidential.
Customer information is a valuable business asset. If for any reason ShipOffer transfers or divests itself of its business assets, our customer information will be transferred as one of those business assets.
ShipOffer will release customer information to the appropriate law enforcement, governmental or other authorities if legally required to do so. ShipOffer will also release such information if we feel it is necessary in order to protect our rights or the rights of our customers, affiliates, partners or any other party and for purposes of protection from fraud and credit risk.
External Links
The ShipOffer website and web application may contain links or references to other websites to which this privacy policy does not apply. These sites are not owned or controlled by ShipOffer, and ShipOffer is not responsible for the collection, use and disclosure of personal information or the privacy practices of other organizations or other websites to which our site may refer visitors or provide links for. When submitting personal information on such other websites, we encourage you to read the privacy policy of those sites.
Non-Secure Website Areas
You should be aware that if you voluntarily disclose personally identifiable information (e.g., email address, password) on non-secure areas of the shipoffer.com website, that information can be collected and correlated and used by third parties and may result in unsolicited messages from third parties. Such activities are beyond the control of ShipOffer Pte Ltd.
Security
We store member and password information on our website in a secure manner. We store such information in a manner not accessible to web browsers, behind firewall and password protection, or offline.
This site has security measures in place (including the use of Secure Socket Layers (“SSL”) encryption technology) to protect against the loss, misuse and alteration of the personal information under our control. All order forms are encrypted and are transmitted via a secure server.
Employees, agents, and affiliates of ShipOffer who require access to your personal information in order to fulfil their job or contractual requirements will have access to your personal information to the extent necessary to fulfil such requirements.
The Security of the Site
ShipOffer maintains reasonable safeguards and personnel policies that are designed to guard the Site, the Services, our systems and our users’, business partners’ and others’ information. For example, for the security of your online visit to the Site, ShipOffer may make use of firewall barriers, encryption techniques and/or authentication procedures.
Unfortunately, no data transmission over the internet can be guaranteed to be absolutely secure. As a result, while ShipOffer strives to protect your information, it cannot ensure or warrant the security of any content you transmit to us, and you do so at your own risk. In the event of a breach of the confidentiality or security of your personal information, ShipOffer will notify you as necessary so you can take appropriate protective steps. Unless you indicate otherwise, we may notify you under such circumstances using the primary email address in your account.
Updating Your Account Information
If you wish to update your personal information on ShipOffer, use the “My Account” option after logging in to access your account information and make changes online.
Removing Your Account Information
Upon request, ShipOffer will use commercially reasonable efforts to functionally delete the user and their personal information from our databases; however, it may be impossible to delete a user’s entry without some residual information because of backups and records of deletions. You can email us at tri@shipoffer.com to request that your account information be deleted from our servers.
Your Consent
Consent to the collection, use and disclosure of personal information may be given in various ways. Consent can be express (e.g., orally, electronically or on a form you may sign describing the intended uses and disclosures of personal information) or implied (e.g., when you provide information necessary for a service you have requested, or in some circumstances where notice has been provided to you about our intentions with respect to your personal information and you have not withdrawn your consent for an identified purpose). Consent may be given by your authorized representative (such as a legal guardian or a person having a power of attorney). Generally, by providing us with personal information, we will assume that you consent to our collection, use and disclosure of such information for the purposes identified or described in this privacy policy, if applicable, or as otherwise described at the time of collection. You may withdraw your consent to our collection, use and disclosure of personal information at any time, subject to contractual and legal restrictions and reasonable notice, however, please note that if you withdraw your consent to certain uses of your personal information, we may no longer be able to provide certain of our products or Services.
ShipOffer does not collect, use or disclose your personal information other than as described in this privacy policy without your consent, unless permitted or required by law. We may be required or permitted under statute or regulation to collect, use or disclose personal information without your consent, for example in response to a court order or subpoena, to comply with local or federal regulations, or to collect a debt owed to us.
Electronic Communications
When you visit the Site, use the Services or send emails to ShipOffer, you are communicating with us electronically. You consent to receive communications from ShipOffer electronically. ShipOffer may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that ShipOffer provides to you electronically satisfy any legal requirement that such communications be in writing.
Contacting Us
This website is subject to the Personal Information Protection and Electronic Documents Act. This legislation closely regulates our handling of your personal information. If you have any questions or concerns about this privacy policy, or if you would like to review your personal information, you can contact us by email at tri@shipoffer.com, or you can write us at the following address:
ShipOffer Pte Ltd.
10 Anson Road, #33-03 International Plaza, Singapore 079903
Intellectual Property Rights
Unless you are advised otherwise, everything you see or read on the Site and/or Services (including anything sent to you by ShipOffer via electronic communication) is subject to copyright, trademark or other forms of legal protection owned by or licensed by third parties to ShipOffer or the Shipping Providers. Content contained on the Site and/or the Services may not be used except as provided in these Terms or in the text of the Site and/or Services without the written permission of ShipOffer.
The trademarks and logos (collectively the “Trademarks”) displayed on the Site and/or Services are registered and unregistered Trademarks. Nothing contained in the Site and/or Services gives you permission to use these Trademarks, and your use of the Trademarks is strictly prohibited. ShipOffer reserves the right to enforce its intellectual property rights where applicable.
By submitting content to the Site or through the Services (“User Generated Content”), you are granting us ownership of such User Generated Content and are waiving your “moral rights” with respect to the same. However, by submitting your User Generated Content to ShipOffer, you retain a worldwide, royalty-free, non-exclusive, sub-licensable and transferable right and license to use the User Generated Content in any way you would like.
Please keep in mind though that even if you delete your User Generated Content from the Site or Services, it may still exist in back-up copies or copies made by third parties prior to deletion.
By submitting User Generated Content to the Site and/or through the Services, you hereby represent and warrant to ShipOffer that, unless otherwise indicated by you in writing, the User Generated Content: (i) complies with these Terms; (ii) are your original works and do not infringe on the intellectual property rights of any third party; (iii) that use of such User Generated Content in compliance with these Terms shall comply with all local, provincial, and federal laws; (iv) that your use or sharing of such User Generated Content in connection with your use of the Site and/or Services does not violate any privacy rights, publicity rights, copyrights, contract rights, intellectual property rights or any other rights of any person; (v) your use or sharing of the User Generated Content does not result in a breach of contract between you and a third party; and (vi) you (or the creator of) such User Generated Content have waived any and all moral rights in and to the User Generated Content.
Release, Limitation of Liability, Indemnity
You will indemnify, defend, and hold harmless ShipOffer its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, , licensees, successors and assigns (the “ShipOffer Parties”) with which you interact through the Site or the Services against any actual or threatened third-party actions, suits, proceedings, debts, accounts, bonds, covenants, contracts, claims, liabilities, damages, grievances, executions, judgments and demands of any kind whatever (collectively as “Claims”) arising out of or based upon any breach of these Terms or from any representation or warranty contained herein and made by you which was or is at any time false, and indemnify the ShipOffer Parties from all damages, costs, and attorneys’ fees finally awarded in any such Claim against the ShipOffer Parties. Your obligation under this section is contingent on: (a) the ShipOffer Parties giving you prompt written notice of the Claim, provided that notice given by way of the email address most recently provided by you shall be deemed to be effective notice; (b) the ShipOffer Parties granting you full and complete control over the defense and settlement of the Claim; (c) the ShipOffer Parties providing assistance in connection with the defense and settlement of the Claim as you may reasonably request; and (d) the ShipOffer Parties’ compliance with any settlement or court order made in connection with the Claim, provided that you may not agree to any settlement that imposes any obligation on the ShipOffer Parties without the ShipOffer Parties’ consent. The ShipOffer Parties will not defend or settle any Claim eligible for indemnification under this section without your prior written consent.
You hereby expressly and irrevocably release and forever discharge ShipOffer, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns with whom you interact through the Site or Services, of and from any and all actions, causes of action, suits, proceedings, liability, debts, judgments, claims and demands whatsoever in law or equity which you ever had, now have, or hereafter can, shall or may have, for or by reason of, or arising directly or indirectly out of your use of the Site and/or the Services, including but not limited to (i) any interaction with a Shipping Provider; (ii) any damage to your personal property; or (iii) any personal injury sustained by you.
In no event shall ShipOffer be liable under contract, tort, strict liability, negligence or other legal theory with respect to the Site and/or the Services (i) for any lost profits or special, indirect, incidental, punitive, or consequential damages of any kind whatsoever, (ii) to provide substitute goods or services (however arising); or (iii) for any direct damages in excess of (the aggregate) of the amounts paid to ShipOffer by the party claiming liability in the twelve (12) months immediately preceding the date on which such liability is alleged to have arisen.
Disclaimer of Warranties
THE SITE, THE SERVICES, AND ANY ASSOCIATED SERVICES OR PRODUCTS ARE PROVIDED BY SHIPOFFER ON AN “AS IS” AND “AS AVAILABLE” BASIS. NEITHER SHIPOFFER NOR ANY SHIPPING PROVIDER MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE, TO THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THE SITE OR SERVICES, OR TO THE FUNCTIONALITY OF ANY SERVICES OR PRODUCTS ASSOCIATED THEREWITH.
TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, SHIPOFFER DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OF WORKMANLIKE EFFORT, OF SUITABILITY, AVAILABILITY, ACCURACY, RELIABILITY, COMPLETENESS OR TIMELINESS OF CONTENT, OR OF NON-INFRINGEMENT, AS WELL AS WARRANTIES ARISING THROUGH COURSE OF DEALING OR USAGE OR TRADE.
FURTHER, NEITHER SHIPOFFER NOR ANY SHIPPING PROVIDER MAKES ANY REPRESENTATIONS OR WARRANTIES THAT THE SITE AND/OR THE SERVICES AND/OR THEIR CONTENTS ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE. SHIPOFFER IS NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS OR OMISSIONS RELATING TO PRICING, TEXT, PHOTOGRAPHY OR ANY OTHER CONTENTS ON THIS SITE AND/OR THE SERVICES. BY USING THE SITE AND/OR SERVICES, YOU ACKNOWLEDGE THAT YOUR USE OF THE SITE, SERVICES, OR PRODUCTS AND SERVICES ASSOCIATED THEREWITH, INCLUDING YOUR USE OF ANY AND ALL ASSOCIATED CONTENT, DATA OR SOFTWARE DISTRIBUTED BY, DOWNLOADED OR ACCESSED FROM OR THROUGH THE SITE AND/OR SERVICES, AND ANY ASSOCIATED SERVICES IS SOLELY AT YOUR OWN RISK. NEITHER SHIPOFFER NOR ANY SHIPPING PROVIDER WARRANTS OR GUARANTEES THAT THE SITE OR SERVERS OR EMAILS SENT BY OR ON BEHALF OF SHIPOFFER ARE FREE OF VIRUSES, WORMS OR OTHER HARMFUL COMPONENTS. FURTHER, NEITHER SHIPOFFER NOR ANY SHIPPING PROVIDER GUARANTEE THE CONTINUOUS, UNINTERRUPTED AND ERROR-FREE OPERATION OF ITS SITE OR SERVICES, NOR THAT ALL COMMUNICATIONS BETWEEN YOU AND SHIPOFFER, OR BETWEEN YOU AND ANY OTHER USER OR SHIPPING PROVIDER, WILL BE SECURE FROM ACCESS OR INTERFERENCE BY THIRD PARTIES.
Governing Law
These Terms of use are governed by the laws of Singapore. By visiting the Site or using the Services, you agree to comply with all laws governing the Site and/or the Services, online conduct and acceptable content. You further agree to comply with all applicable laws regarding the transmission of data exported from Singapore or the country in which you reside.
Conflict with Other Agreements
These Terms are in addition to, and do not nullify, any other agreement between you and ShipOffer or any other applicable terms and conditions found on the Site. In the case of any direct conflict between these Terms and any other agreement between you and ShipOffer, the provisions of such other agreement shall prevail but only to the extent applicable to the conflicting provisions. You agree to comply with all rules or restrictions that are posted on the Site.
Feedback/Notices
All notices or other correspondence to ShipOffer under these Terms must be sent to the following electronic mail address for such purpose: tri@shipoffer.com.
Or to the following physical address:
ShipOffer Pte Ltd
10 Anson Road, #33-03 International Plaza, Singapore 079903
