General Terms & Conditions
The rules which govern all transactions that are effected
Terms & Conditions
The following sections explain the rules which govern all transactions that are effected through SHIPOFFER® websites, Interactive TV and WAP mobile and other forms of telephone. They are applicable from 1st February 2010.
Please read the terms carefully and ensure you understand them fully. By registering an account you will be deemed by us to have understood and accepted these terms and agree to be bound by them.
In these terms, "we" and "us" are ShipOffer Corp (registered company number is 145479), as the case may be, one of our business scope in shipping service is trading as SHIPOFFER®.
ShipOffer Corp is licensed and regulated by the Department of Planning & Investment of Ho Chi Minh City.
SHIPOFFER®’s services are delivered by ShipOffer Corp, they are licensed and regulated in the Vietnam by the Ministry of Information and Communications.
From time to time, certain provisions of the terms will change and will be updated accordingly. Notification of each such change will be published on our web sites. Each change will become effective and you will be deemed to have accepted such changes, immediately upon such change being posted.
In the interests of customer and staff protection and to assist us in resolving queries, all telephone calls to our Customer Contact Team are recorded.
Sign Up an account
You must be at least 18 years old
in order to register and use the SHIPOFFER®’s services. It may be an offence for you to participate in shipping communicating & trading if you are under 18 years of age.
You are responsible for ensuring that you have full legal entity to participate in SHIPOFFER®.
To have access to our full products and services you must have a paid account.
All amounts paid into our bank account must be by debit card or credit card (MasterCard, Visa) or using an accepted banking payment service.
You can register only one SHIPOFFER® account which can be used on all products. Should we find that you have opened multiple accounts we will close all but one account.
It is your responsibility to inform us of any changes to your personal details which may impact upon the use of your account e.g. change of address, bank card details, etc. If any of these details change, please notify us using the facility provided on our websites or by emails.
We reserve the right to refuse to open an account for any reason provided that we shall notify you of our decision as soon as reasonably possible after you have applied to register your account.
Managing your account
When opening an account with a debit, credit card or alternative form of payment, you must make sure that it is registered in your name. We are entitled to assume that you are using your own method of payment and we accept no liability to any third party whose method of payment you may have used. The maximum number of electric payment methods that may be registered on any individual account at any given time is three cards and one e-wallet. If you wish to change the active payment method at any time, please notify us by emails. To change your payment method please use the facility provided on our website or contact our Customer Contact Team.
As well as any other verification processes we may undertake, you may be required to provide additional proof of identity to assist with legal verification before making first e-payment. If requested, you will need to send us a copy of your passport, driver's licence or birth certificate for these purposes. These documents must be emailed, mailed or faxed to us.
Whilst these additional checks are not generally required for credit card users, we reserve the right to request such documentation prior to processing.
SHIPOFFER® retains the right to change minimum fees without prior notice.
At our discretion requests for your payment may be held for approval before processing your account.
Freezing and Closing an account
In certain circumstances, we may need to freeze your account so that your account will be temporarily unavailable for you to play with. We will do so where we have reason to believe that your account may be being used for fraudulent purposes, for the purposes of money laundering or in such a way as to jeopardise the integrity of the sports or events on which we offer shipping service markets. Until our investigations are completed and until we are satisfied that the cause of our concerns no longer exists we may continue to freeze the account or opt to close it. We may also freeze or close your account if we believe you are involved in collusion, match rigging or cheating of any kind or in a jurisdiction that renders the provision of our products or services to you or your use of them illegal.
We reserve the right to close a Customer's account at any time. We will give you reasonable notice before doing so, unless circumstances dictate that we legally or practically cannot do so.
You have the right to close an account at any time. A request to close an account should be in via the telephone or writing via e-mail, fax or letter, see our Contact Us section for details. In this case, you terminated your account without receiving money back.
User ID, PIN and Customer Information
You are asked to select a unique User ID along your own choice of PIN. It is your responsibility to ensure you do not reveal your User ID and PIN to anyone else.
It is your responsibility to maintain the secrecy and security of your account information and PIN. We are not responsible for the unauthorised use of accounts or any losses that may result from such use placed by third parties aware of these details will be considered valid.
Should you have forgotten your User ID or PIN you can retrieve the details using the appropriate tools provided on our websites, alternatively you may contact our Customer Contact Team by telephone and we will reset them for you. If you forget or lose your User ID or suspect that someone else has learned of your unique number, you must contact the Customer Contact helpline immediately.
We reserve the right to use the names of customers in such publicity as we may reasonably require.
Promotions and advertised offers
Certain promotions may be subject to your account and may only be available for specific periods and on certain specific terms. You must ensure that the promotion you are interested in is still available, that you are eligible, and that you understand any terms which apply to it.
Advertised offers relating to the opening of an account are limited to one per Customer. In the case of a Customer opening more than one account, we reserve the right to suspend and close duplicate accounts, withdraw any applicable bonus.
For all promotions, if the bonus is unused for 30 days it will be withdrawn.
Complaints and disputes
If you have any cause to complain about anything that has happened as a consequence of your dealings with us, you should notify us by contacting the Customer Care Team who will oversee the management of your complaint. We will deal with your complaint as quickly as we reasonably can and shall, as necessary, request appropriate evidence from you for the purposes of settling your complaint.
If a complaint is not resolved to your satisfaction by the use of our complaint procedure, you may refer the matter to an independent adjudicator. The appropriate adjudicator is determined by reference to the products or services that are the subject of the dispute or by the regulator of the product in question. We will inform you which body to refer to, upon request. Where a dispute is referred to one of the bodies mentioned below, the resulting decision shall be final and binding and you therefore will not have further recourse to the courts.
Fraud and cheating
Any form of fraudulent activity, as determined at the Company's sole discretion, is strictly prohibited. Fraudulent activity may include, but is not limited to, stolen credit cards, forgery, collusion, cheating, money laundering and the provision of false registration data or other requested information.
Where we have taken the steps to void for one of the above reasons, your actions leading to that shall be considered a breach of these Terms and Conditions and entitle us to terminate our relationship with immediate effect.
You are required to provide us with accurate information in relation to the opening and management of your accounts. Furthermore we will assume that you are betting on your own account and not for a third party unless you inform us in advance. Any breach of this provision will enable us to close your account with us.
You accept that our products and services and the corresponding Websites upon which they are available are provided to you "as is" with any faults or failings and any representation, warranty, condition or guarantee whatsoever, express or implied (including, without limitation, any implied warranty of accuracy, completeness, uninterrupted provision, quality, merchantability, fitness for a particular purpose or non-infringement) excluded to the fullest extent permitted by law.
Under no circumstances (including, without limitation, negligence) are we liable for any injury, loss, claim, loss of data, income, profit or opportunity, loss or damage to property, general damages or any direct, indirect, special, incidental, consequential, exemplary or punitive damages of any kind whatsoever arising out of or in connection with any Customer's access to, or use of, or inability to use, our products and services and the corresponding Websites or any of our chat rooms, any software, any materials or other information on our Website or any goods, materials or services available therefrom (whether based in contract, tort and whether negligent or otherwise), even if we have has been advised of the possibility of such damages or loss or that such loss was foreseeable.
You specifically acknowledge, agree and accept that we are not liable to you for: The defamatory, offensive or illegal conduct of any other Customer; any loss whatsoever arising from the use, abuse or misuse of your account or any of our products and services and the corresponding Websites; any loss incurred in transmitting information to our Websites by the internet or by e-mail; any technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data or communications' lines failure (including any failures that affect the ability for interactive television return-path capabilities), distributed denial of service attacks, viruses or any other adverse technological consequence of your choosing to use our products and services; the accuracy, completeness or currency of any information services provided (including, without limitation, prices, runners, times, results or general statistics); Any failure on our part to observe any self-exclusion policies that we may have in place from time to time; and Any failure on our part to interact with you where we may have concerns about your activities.
Nothing in these Terms and Conditions shall operate so as to exclude or restrict our liability for death or personal injury caused by our negligence.